Contact Us

Keeping account data out of the form

Passwords, PINs, card numbers and scanned identity documents have no place in a contact-form message. The form travels through the same public internet as any other page, and a reply that echoes your details back to you leaves a second copy sitting in an inbox. Any genuine request for such material is a sign that something is wrong, and a reputable operator will never ask for it through a web form. If a message seems to require these details, stop and contact the operator through the channel you used to register, or speak to your bank directly.

Support in your own language

The editorial team reads and replies in English, and correspondence is handled in English only. Complex questions about an account, a bonus or a withdrawal are best put in plain English sentences rather than abbreviations, since the person on the other end is not a native speaker of any other language. Short, clear messages tend to produce the most useful answers.

When the form is not the right place

If gambling is causing distress, the contact form is the wrong tool. Look instead for the responsible-gambling section of the casino site, where self-exclusion tools and deposit limits live, and for the independent help organisations that operate in the United Kingdom. Those services are free, confidential and staffed by people trained for exactly this situation. The form on this page is for questions about the review site itself, not for urgent personal matters, and it is not monitored as a crisis line.

Financial details, passwords and document scans should never be sent through the form for a second reason: the message is read by a human editor, not by an automated system, and a reply may be forwarded internally before it reaches the right person. Each forward widens the circle of people who have seen your sensitive data. When in doubt, leave the field empty and describe the issue in general terms instead.